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Shipping & Returns

Retail and Rides Online Payment Policy
We accept payment by:
* Visa
* Mastercard
* American Express
Harmonzied Sales Tax (HST) will be charged on all items. Children’s apparel and books are charged 5% HST, all other items are charged 13% HST. Taxes will be calculated and added to your total before confirmation of your purchase.

Retail and Rides Online Returns and Exchanges Policy:
Items can be returned by mailing the items back to the return address at the cost of the purchaser. To receive a full refund, minus shipping costs, the item must be unopened and not worn, with all tags included. If the item arrived damaged or otherwise incorrect the cost of shipping will be covered by Toronto Zoo. Please call 416-392-9116 or email retail@torontozoo.ca to make arrangements.

Retail and Rides Online Shipping Policy:
All items are shipped by Canada Post. In order to keep our shipping costs as low as possible all items are shipped by regular post. Tracking numbers are not provided and we are not able to tell you when your package will arrive.


Cost of shipping within Canada is $7.50; to a U.S. address $12.50. Shipping is also charged 13% HST included in your total. For international shipping please contact us at retail@torontozoo.ca with your mailing address and the items you would like to buy and we will be able to assist you.


Estimates for delivery time based on Canada Post Regular Parcels:
Within Canada (urban areas) – 1 to 2 weeks
Within Canada (remote areas) – 1 to 3 weeks
United States – 2 to 4 weeks
International – 6 to 8 weeks


Please add 2 to 3 business days for processing and packaging.